Terms & Conditions

These Terms & Conditions apply to all services provided by Leicester Moving Company. They are designed to ensure fairness, transparency and clarity for both parties. Please read them carefully before booking.

​

Last updated: September 2026 — Version 1.5

Company: Leicester Moving Company
Email: quote@leicestermovingcompany.co.uk
Waste Carrier Licence Number: CBDU585423

​

1. Scope of Services & Definitions

​

Leicester Moving Company provides home removals, Man & Van, house clearance, commercial clearance, waste removal, packing and related moving services, where separately agreed.

​

Local & Long-Distance Removals

Transport of household goods and furniture from one address to another, within local areas or across longer distances using appropriate vehicles.

​

House and Commercial Clearances
Removal of the specific unwanted items and agreed non-hazardous waste from the areas and premises stated in the quote and booking. A house-clearance instruction may come from an occupier, estate representative, landlord or agent. Commercial premises require a separately assessed and accepted plan; this definition does not itself extend the booked scope or accepted waste streams.

​

Licensed Waste Removal

We may collect and dispose of non-hazardous waste as part of an agreed service.

​

Leicester Moving Company is a registered Upper Tier Waste Carrier and will only transport waste we are legally authorised to handle. Hazardous materials such as chemicals, asbestos and oils are not accepted unless specifically assessed and lawfully agreed.

​

Packing Services

Where Leicester Moving Company professionally packs your goods, we will use reasonable care and suitable packing materials.

​

Items packed by Leicester Moving Company may qualify for Enhanced Liability where applicable.

​

We are not responsible for damage to the contents of owner-packed boxes, bags, suitcases, crates or other containers unless those contents have been declared, inspected where appropriate and professionally packed by us.

​

Furniture Assembly / Disassembly

Dismantling or assembling furniture is only included where specifically agreed.

​

Flat-pack and previously assembled furniture may weaken through dismantling and reassembly and may not be designed for repeated assembly.

​

Customers should provide original assembly instructions or manufacturer guidance where available.

​

Without suitable instructions, we may be unable to proceed or additional time and charges may apply.

​

Man & Van Services

Leicester Moving Company’s Man & Van service includes Hourly Man & Van, Fixed Small Move and Labour-Only Moving & Handling where agreed. Hourly Man & Van and Fixed Small Move are primarily transport services for single items, small loads and smaller moves using an appropriate crew and vehicle. Labour-Only Moving & Handling covers agreed loading, unloading, carrying, stacking, sorting or internal-transfer work where Leicester Moving Company supplies labour but does not transport the customer’s goods as the principal service.

​

The applicable pricing method, crew, vehicle or equipment requirements and agreed scope will be stated in the quote or booking confirmation. Customers are responsible for ensuring goods are suitably packed, prepared and safe to handle unless Leicester Moving Company has specifically agreed otherwise. Fragile, high-value, electronic, glass, unusually heavy or specialist items should be declared before the work.

​

2. Quotes & Pricing

​

Our quotes are based on the information provided at the time of quotation or booking.

If there are significant changes to the scope of work, including undisclosed items or additional services, we may need to revise the quote.

​

Hourly Services

​

For hourly services, charging is based on the method stated in the individual quote or booking confirmation.

For Man & Van bookings, unless otherwise agreed in writing, chargeable time runs from arrival at the collection address until completion of the agreed unloading and work, subject to the agreed minimum booking period.

​

Where the applicable Man & Van rate provides for billing after the minimum in set increments, those increments will be stated in the quote or booking confirmation.

​

Fixed-Price Services

​

For fixed-price quotes, including Fixed Small Move bookings, the agreed price is based on the information supplied and the agreed scope assessed at the time of quotation. The fixed price applies only to the inventory, addresses, stops, access, parking, dismantling/reassembly, preparation requirements and other material details stated or relied upon in the quote or booking confirmation. A fixed-price quote does not automatically include additional items, additional services or materially different circumstances.

​

Where the agreed fixed-price scope has not materially changed, the fixed price will not be increased solely because Leicester Moving Company underestimated the time required to complete that agreed scope.

​

The price may need to change where there are:

• additional items;

• additional services;

• unexpected dismantling or reassembly;

• waiting time;

• significant delays;

• additional stops or trips;

• materially different parking or access;

• additional packing materials or packing work; or

• other substantial changes from the information originally supplied.

​

Labour-Only Moving & Handling

Labour-Only work may be quoted as a bespoke fixed price or another charging basis expressly approved by Leicester Moving Company. The price is based on the agreed work scope and material assumptions, which may include quantity, approximate weight, source and receiving positions, carry distance, route conditions, equipment, stacking/sorting requirements, crew, site controls and any operational deadline.

Standard Hourly Man & Van rates do not automatically apply to Labour-Only Moving & Handling unless the quoted service specifically includes the corresponding standard Man & Van transport service.

​

Changes to the Agreed Scope

​

If the scope of work changes, such as additional items, additional assembly/disassembly or unexpected delays, the quote may need to be amended.

​

Where reasonably practicable, any material changes or additions should be agreed and recorded before the additional work proceeds.

​

Your quote is based on the information you provide. Please tell us before moving day if the inventory, access, parking, dismantling or other material details change.

​

Quote Breakdown

​

Where applicable, quotes may include labour, transportation, packing materials and any special services requested, such as dismantling, reassembly or handling of fragile items.

​

3. Booking Process & Deposits

​

Bookings must be accepted and confirmed in writing. Any deposit or booking advance required for the particular service will be stated in the quote or booking confirmation. House Clearance has no automatic £50 or 20% deposit: the booking may have an expressly agreed advance or no upfront payment, with the balance and due date stated in writing.

​

A deposit or advance is credited once against the agreed total. Cancellation, any refund and any amount lawfully retained are assessed under section 4 and the customer’s statutory rights; an upfront payment is not automatically forfeited in every circumstance.

​

The balance is due by the agreed date.

​

By accepting the booking and paying any required upfront payment, you accept the agreed quote and applicable documents supplied before acceptance, subject to your statutory rights.

​

For Hourly Man & Van and Fixed Small Move bookings, the standard deposit is £50 unless a different arrangement has been expressly agreed.

​

For Labour-Only Moving & Handling, the standard deposit is 20% of the agreed booking value unless a different arrangement has been expressly approved.

​

For Home Removals, the standard deposit is 20% of the agreed booking value unless a different arrangement has been expressly agreed.

​

A quotation does not reserve the date. The date is secured only when Leicester Moving Company has confirmed availability and the required crew, vehicle and other resources; the agreed scope, applicable documents and payment arrangement have been recorded; any required upfront payment has been received; and Leicester Moving Company has issued written booking confirmation. Where no House Clearance upfront payment is required, the written acceptance and confirmation complete the corresponding booking steps.

​

Where applicable, the booking agreement may also include:

​

• your individual quote or booking confirmation;

• Man & Van Booking Information and any applicable Fixed Small Move booking information;

• Man & Van Packing & Box Guide;

• Home Removals Booking Information;

• Home Removals Booking Scope & Inventory Schedule;

• Home Removals Packing & Moving Guide;

• House Clearance Booking Information;

• House Clearance Booking Scope & Inventory Schedule;

• House Clearance Preparation & Waste Guide;

• Labour-Only Moving & Handling Booking Information where applicable;

• other applicable service-specific documents; and

• any job-specific written arrangements supplied as part of the booking.

​

These documents should be read together.

​

Where an upfront payment is required, its payment confirms acceptance of the agreed quote and applicable documents supplied before payment. Where none is required, the customer’s written acceptance of those documents and Leicester Moving Company’s written booking confirmation record the agreement. Job-specific documents issued later must match the scope and terms already agreed, or any change must be separately agreed.

​

Quote Validity

​

Quotes are valid for the period stated in the quote and remain subject to availability.

​

Consumer Cancellation

​

If your booking is made at a distance, for example online or by telephone, you may have a statutory 14-day cooling-off period under the Consumer Contracts Regulations 2013.

​

If you ask us to begin providing services during this cooling-off period, you expressly request early performance of the contract.

​

If you later cancel, you may be required to pay for services already provided up to the point of cancellation.

Once the service has been fully performed at your request within the cooling-off period, your statutory right to cancel will end.

​

Changes to the date or service remain subject to availability and may require a new deposit or fee.

​

4. Cancellation & Rescheduling

​

If you need to cancel or reschedule your booking, please notify Leicester Moving Company in writing as soon as possible.

Cancellation charges may apply depending on:

​

• the notice given;

• the size of the job;

• the agreed booking date;

• reserved crew, vehicle where required, equipment or other committed resources; and

• any costs or losses already incurred.

​

Standard Cancellation Guide

​

More than 14 days before the job

 

Any cancellation charge is limited to reasonable, non-recoverable loss, normally no more than the agreed deposit. Specific reasonable costs already incurred may also be chargeable where disclosed and legally recoverable. Any upfront payment is credited towards the amount lawfully due or refunded as appropriate; where none was taken, the same assessment applies.

​

7–14 days before the job
Up to 50% of the quoted total may be chargeable.

​

Less than 7 days before the job
Up to 100% of the quoted total may be chargeable where we are unable to reasonably refill the booking slot or have already committed crew, vehicles, equipment, hire costs or other job-specific costs.

​

Any cancellation charge will be assessed fairly based on the circumstances and will not exceed our reasonable losses resulting from the cancellation.

​

No-Shows & Failed Access

​

No-shows, lock-outs, failed access or cancellation after our team has already attended may result in the applicable minimum charge, agreed fixed price, agreed Labour-Only charge, or other reasonable charges or losses being payable depending on the booking and circumstances.

​

Rescheduling

​

Where possible, we will try to reduce cancellation charges by rebooking the slot or rescheduling the job.

Rescheduling is subject to availability and may require a new deposit or rescheduling fee, particularly where short notice is given.

​

Cancellation Charges

​

If cancellation charges apply and only a deposit has been paid, any remaining balance due will be invoiced.

Payment must be made within 7 days of the invoice date.

​

If payment is not received, we reserve the right to recover the outstanding amount through appropriate lawful means, including the UK Small Claims Court or a debt recovery process where necessary.

​

Any reasonable recovery costs that are legally recoverable may be added to the outstanding balance.

​

5. Payment Terms

​

Payment is due as agreed in your quote or booking confirmation.

​

This may consist of:
• a deposit or agreed booking advance only where stated for the booking; and
• the remaining balance on the agreed date or event, including payment on completion where that is expressly stated.

​

For Hourly Man & Van and Fixed Small Move bookings, the £50 deposit is deducted from the final balance unless a different arrangement has been expressly agreed.

​

For Labour-Only Moving & Handling, the deposit paid is deducted from the final balance unless a different arrangement has been expressly agreed.

​

Payments are made in GBP using the agreed payment method.

If payment is overdue, Leicester Moving Company may suspend further services or take lawful steps to recover outstanding amounts.

​

Late Payment

​

Overdue amounts may incur interest at 8% above the Bank of England base rate, calculated daily, together with legally recoverable costs where applicable.

​

Non-Payment

​

We may suspend further services and take lawful action to recover unpaid amounts.

​

Any right to retain goods will only be exercised where legally permitted.

​

Until full payment, any goods in our custody remain at your risk.

​

6. Waiting Time, Key Waiting & Late Unloading

​

For completion-day moves, quotes are based on the agreed job details, access, inventory, crew, vehicles and expected timing.

​

If key release or access to the delivery property is delayed, waiting time may be chargeable unless Optional Key Waiting Cover has been agreed and paid for in advance.

​

For Home Removals, where Optional Key Waiting Cover is purchased, the standard covered period is 1:00pm to 5:00pm unless otherwise stated in the quotation or booking confirmation.

​

Key Waiting Cover must be agreed before moving day and cannot be added retrospectively once completion-related waiting has begun.

​

Where Optional Key Waiting Cover applies, it covers only the agreed waiting period stated in the quote or booking confirmation.

​

It does not include unlimited late-night working, extra items, extra trips, poor access, unready packing, additional dismantling or work outside the agreed quote.

​

Where Optional Key Waiting Cover is included, if keys are released at any time within the agreed covered period, we will continue with the agreed unload without charging extra solely because the agreed unloading continues after 5:00pm.

If keys are still unavailable after 5:00pm, further waiting may be charged at the applicable rate where Leicester Moving Company can reasonably continue waiting.

​

Depending on the expected release time and operational circumstances, storage, redelivery, rescheduling or another revised arrangement may instead be required and charged separately.

​

If no Key Waiting Cover is included, completion-related waiting after the agreed time will be charged at the waiting rate stated in your quote or booking confirmation.

​

For Home Removals, completion-related waiting after 1:00pm is chargeable at the applicable quoted rate and is calculated in 15-minute increments.

​

Fixed Small Move Waiting

For Fixed Small Move bookings, known or reasonably foreseeable waiting should be included in the agreed fixed price where it can reasonably be assessed in advance.

Where unexpected customer-caused or access-related waiting occurs outside the agreed scope, the first 15 minutes are not charged. From minute 16 onward, waiting is charged in started 15-minute increments at £17.50 per increment for a one-person crew or £22 per increment for a two-person crew.

Waiting already included in the agreed fixed price will not be charged again. These waiting charges do not apply to delays caused by Leicester Moving Company.

​

Labour-Only Moving & Handling Delays

​

Known or reasonably foreseeable site procedures, waiting or access delays should be included within the agreed Labour-Only scope where they can reasonably be assessed in advance. Unexpected material customer-, site- or access-related delay outside the agreed scope may require a revised charge or arrangement. Any material additional charge should be agreed where reasonably practicable before additional work continues.

The Fixed Small Move waiting rates do not automatically apply to Labour-Only Moving & Handling. Where a Labour-Only booking uses an expressly approved hourly or day-rate basis, the applicable waiting treatment will be stated in the quote or booking confirmation.

​

7. Additional Time & Out-of-Hours Work

​

Hourly services are charged based on the time spent on the job, subject to the agreed rate and minimum booking period.

Fixed-price quotes do not include unlimited time or additional work outside the agreed scope.

Additional charges may apply where work takes longer or changes because of:

​

• extra items;

• additional stops;

• waiting;

• key delays;

• poor access;

• long carries;

• parking issues;

• undisclosed stairs or lifts;

• unready packing;

• additional dismantling or reassembly; or

• other changes from the agreed job.

​

Weekend work does not automatically attract a surcharge. Unusual out-of-hours work, public-holiday work or work significantly beyond the agreed scope may be charged at a higher rate only where this has been agreed in advance or where a revised arrangement is agreed because the scope materially changes.

​

Standard working hours are usually Monday to Friday, 08:00–17:00, unless otherwise agreed.

​

8. Damage, Liability & Claims

​

Nothing in these Terms excludes or limits Leicester Moving Company’s liability where such exclusion or limitation would be unlawful.

​

Standard Liability

​

Unless Enhanced Liability has been agreed in writing before the work, Leicester Moving Company’s Standard Liability is limited to:

​

up to £40 per item, or the reasonable current replacement value of the item if lower

​

subject to these Terms & Conditions.

​

For these Terms, one box, carton, bag, suitcase, crate, parcel or similar container together with all of its contents is treated as one item.

​

Repair may be offered before replacement.

​

Compensation will never exceed the reasonable current value of the item.

​

Enhanced Liability

​

Enhanced Liability may be requested before the work and must be assessed and expressly agreed by Leicester Moving Company in writing before the work begins.

​

An additional charge may apply and will be confirmed as part of the assessment.

​

Enhanced Liability may require:

• inspection;

• photographs;

• proof of value;

• declared values;

• suitable packaging; and

• other reasonable information.

​

Enhanced Liability remains subject to the applicable terms, conditions and exclusions of Leicester Moving Company’s Goods in Transit insurance policy.

​

Leicester Moving Company may refuse Enhanced Liability for an item where its condition, packaging, value or nature cannot reasonably be verified before loading.

​

Labour-Only Moving & Handling

​

Where Leicester Moving Company is providing Labour-Only Moving & Handling without transporting the goods as the principal service, the applicable Standard Liability provisions apply to qualifying loss or damage caused while goods are being handled by Leicester Moving Company, subject to these Terms and applicable exclusions.

​

Goods in Transit insurance must not be assumed to apply where Leicester Moving Company is not transporting the goods. Any insurance cover applicable to Labour-Only work will depend on the circumstances of the booking and the terms of Leicester Moving Company’s relevant insurance policies.

​

Enhanced Liability for Labour-Only work is available only where it has been specifically assessed and expressly agreed in writing before the work begins.

​

High-Value Items

​

Items worth more than £500 individually should be declared before moving day.

​

Failure to declare an item may affect Enhanced Liability.

​

Electronics

​

Televisions, monitors, laptops, desktop computers, iMacs, tablets, audio equipment and similar electronic devices may require inspection, photographs and suitable protective packaging before Enhanced Liability can be accepted.

​

Owner-Packed Goods

​

The contents of customer-packed:

• boxes;

• bags;

• suitcases;

• drawers;

• containers;

• crates; and

• similar receptacles

​

remain the customer’s responsibility regarding their internal contents unless they have been declared, inspected where appropriate and professionally packed by Leicester Moving Company.

​

Existing Damage

​

Existing damage noted before loading, whether photographed or recorded by our crew, does not form part of any subsequent claim.

​

Standard Liability & Enhanced Liability Exclusions

​

Unless otherwise required by law, Standard Liability and Enhanced Liability do not cover:

​

• normal wear and tear;

• existing damage or deterioration;

• manufacturing defects or product failure;

• damage resulting from inadequate or unsuitable packing by the customer;

• internal electrical or mechanical failure unless directly caused by visible external accidental damage;

• damage to the contents of customer-packed containers unless professionally packed by Leicester Moving Company;

• loss or damage arising from undisclosed fragile, valuable or prohibited items; or

• indirect or consequential losses unless otherwise required by law.

​

Repair Before Replacement

​

Where reasonably possible, Leicester Moving Company may repair damaged items before considering replacement or financial settlement.

​

Where replacement is appropriate, liability will not exceed the reasonable current replacement value of an equivalent item having regard to its age, condition and specification.

​

We may request evidence of ownership, purchase price, replacement value or repair estimates before any settlement is considered.

​

Claims

​

Customers should inspect their goods upon delivery where reasonably possible.

Visible damage should be reported immediately before our team leaves site wherever practical.

​

Hidden damage should be reported in writing within 7 days, together with supporting photographs.

​

Leicester Moving Company may inspect any allegedly damaged item before repair, replacement or settlement is authorised.

​

9. Customer Responsibilities

​

Customers are responsible for ensuring that the job is reasonably ready before our arrival.

Unless otherwise agreed, you should:

​

• ensure belongings are packed, labelled and ready;

• box, bag or otherwise securely contain small household belongings;

• prepare fragile and vulnerable belongings appropriately;

• dismantle furniture where you have not booked dismantling;

• keep pathways and working areas reasonably clear;

• arrange suitable parking and loading access;

• arrange any permits, visitor permits, loading permissions or bay suspensions required;

• secure pets and supervise children away from the working area;

• remove hazardous or prohibited items;

• declare unusually heavy, fragile or specialist items; and

• be available at the relevant collection, delivery or Labour-Only work site(s), or appoint a responsible person to represent you.

​

The customer is responsible for arranging suitable, lawful and reasonably close parking/loading access unless otherwise agreed.

​

Large quantities of loose or unpacked belongings may result in additional chargeable time, a revised scope of work, or individual items being left where they cannot reasonably be handled or transported safely.

 

​Inclusion of an item within the agreed inventory or Labour-Only scope does not remove the customer’s responsibility to ensure that it is reasonably packed, protected, prepared and suitable for safe handling and, where applicable, transport.

Fragile or vulnerable items requiring additional or specialist protection must be suitably prepared before moving day unless packing or protection has specifically been agreed with Leicester Moving Company.

​

Leicester Moving Company will not be required to:

​

• park illegally or unsafely;

• block emergency access;

• obstruct highways;

• ignore parking restrictions; or

• use a space unsuitable for the vehicle.

​​

Our crew may refuse any lifting, carrying or manoeuvring arrangement they reasonably believe would be unsafe or likely to cause damage.

​

Where we advise against attempting a particular manoeuvre but the customer asks us to proceed, we may require written acknowledgement of the identified risk.

​

Such acknowledgement does not remove liability where liability cannot lawfully be excluded.

​

You must be available at the relevant collection, delivery or Labour-Only work site(s), or appoint a responsible person to represent you. This person must be able to confirm the agreed inventory or work scope and, where applicable, delivery of the agreed items. Any assistance provided by the customer during loading, unloading or handling is at their own risk. If our team cannot safely or lawfully access the work area, or if no authorised person is present where required to supervise or confirm the agreed work, we may cancel or postpone the job. Charges for wasted time, travel, committed resources or storage may apply. Customers must declare any item valued at over £500 before the work where Enhanced Liability is required.

​

This person must be able to confirm the inventory and delivery of the agreed items.

​

Any assistance provided by the customer during loading or unloading is at their own risk.

​

If our team cannot safely or lawfully access the property, or if no authorised person is present to supervise or confirm delivery, we may cancel or postpone the job.

​

Charges for wasted time, travel or storage may apply.

​

Customers must declare any item valued at over £500 before the move where Enhanced Liability is required.

​

Customers should not include cash, jewellery, watches, passports, deeds, firearms, controlled drugs or other irreplaceable valuables within goods to be transported unless specifically agreed in writing.

​

10. Insurance & Optional Enhanced Liability

​

Leicester Moving Company carries:

• Goods in Transit Insurance;

• Public Liability Insurance; and

• Employers’ Liability Insurance.

​

Standard Liability applies to qualifying moving and handling services, subject to these Terms and any service-specific limitations stated in the booking documents.

​

Enhanced Liability increases Leicester Moving Company’s contractual liability only where specifically agreed in writing before the work begins.

​

Where Goods in Transit insurance applies, Enhanced Liability remains subject to the applicable terms, conditions and exclusions of Leicester Moving Company’s Goods in Transit insurance policy. Goods in Transit insurance must not be assumed to apply to Labour-Only work where Leicester Moving Company is not transporting the goods.

​

Enhanced Liability is offered entirely at Leicester Moving Company’s discretion and may be declined where the condition, value, nature or packaging of an item cannot reasonably be verified, or where suitable protection cannot be achieved.

Enhanced Liability will normally require inspection of declared items before loading and may require photographs, proof of value or other supporting documentation.

​

11. Definitions

​

Item

​

One individual piece of furniture, appliance, box, carton, bag, suitcase, crate, parcel or similar container.

A container and all of its contents will be treated as one item unless otherwise agreed in writing.

​

Current Replacement Value

​

The reasonable cost of replacing an item of similar age, condition and specification.

This does not necessarily mean replacement with a brand-new item.

​

Declared Value

​

The value declared by the customer and accepted by Leicester Moving Company in writing before the move as part of an Enhanced Liability agreement.

​

Enhanced Liability

​

The increased contractual liability accepted by Leicester Moving Company following written agreement.

​

12. Force Majeure

​

Leicester Moving Company is not responsible for failure or delay caused by circumstances beyond our reasonable control.

Examples may include:

​

• flooding, storms or other severe weather;

• fire;

• pandemics or epidemics;

• road closures;

• traffic accidents;

• mechanical breakdowns;

• strikes or labour disputes;

• government restrictions;

• legal restrictions; or

• illness or medical emergencies affecting staff.

​

In these circumstances, we will make reasonable efforts to notify the customer and reschedule the service where practical.

Deposits, payments and rescheduling requests will be handled fairly based on the circumstances, work already completed, costs already incurred and our legal obligations.

​

13. Waste Handling Responsibilities

​

Leicester Moving Company handles waste in accordance with the Environmental Protection Act 1990.

We will only remove waste that we are legally authorised to handle.

​

Hazardous materials such as asbestos, chemicals, oils and similar restricted materials must not be included unless specifically assessed and agreed.

​

Waste is taken to appropriate licensed disposal or recycling facilities.

​

Any applicable disposal or recycling fees, including relevant taxes or charges, are payable by the customer where applicable.

​

By asking us to remove waste, you confirm that you are authorised to have that waste removed and that the information you have provided about it is accurate.

​

14. Health & Safety

​

Leicester Moving Company works in accordance with applicable health and safety requirements.

​

Customers must tell us about any known hazards before work begins, including broken or unsafe stairs, vermin, structural hazards, restricted access, unstable items or other conditions that may affect safe working.

​

Where conditions are unsafe, we may pause or stop work.

​

Delays or additional work caused by undeclared hazards may result in additional charges.

​

We may refuse to handle or transport any item that is structurally unsafe, inadequately prepared, excessively heavy, unstable or otherwise presents an unreasonable manual-handling or damage risk.

​

15. Complaints & Dispute Resolution

​

If you have a complaint, please contact Leicester Moving Company promptly and give us a reasonable opportunity to investigate and resolve the issue.

​

Under UK consumer law, where a service has not been provided with reasonable care and skill, customers may have rights including repeat performance or an appropriate price reduction where applicable.

​

If a dispute cannot be resolved directly, appropriate alternative dispute resolution or legal proceedings may be available.

This agreement is governed by English law and disputes will be dealt with through the appropriate courts.

​

16. Privacy & Data Protection

​

Leicester Moving Company may collect personal information including:

• names;

• addresses;

• contact information;

• inventory details;

• booking information; and

• payment information.

​

This information is used where reasonably required to provide and administer our services, including scheduling, communication, invoicing, operational records, safety, complaints, claims and insurance matters.

​

Personal data will be handled in accordance with UK GDPR and the Data Protection Act 2018.

​

Please refer to Leicester Moving Company’s Privacy Policy for further information.

​

We will not share personal data except where reasonably required to provide the service, with relevant subcontractors or insurers, or where required by law.

​

Personal information will only be retained for as long as reasonably necessary.

​

17. Acceptance of Terms

​

By:

• paying the deposit;

• signing or confirming the booking; or

• allowing work to start,

​

you confirm acceptance of the applicable booking agreement supplied and agreed before acceptance, subject to your statutory rights.

​

Your booking agreement may include:

​

• your individual quote;

• your booking confirmation;

• these Leicester Moving Company Terms & Conditions;

• Man & Van Booking Information and any applicable Fixed Small Move booking information;

• Labour-Only Moving & Handling Booking Information where applicable;

• Man & Van Packing & Box Guide where applicable;

• Home Removals Booking Information where applicable;

• Home Removals Booking Scope & Inventory Schedule where applicable;

• Home Removals Packing & Moving Guide where applicable;

• House Clearance Booking Information where applicable;

• House Clearance Booking Scope & Inventory Schedule where applicable;

• House Clearance Preparation & Waste Guide where applicable;

• any other service-specific terms or written arrangements expressly supplied as part of the booking.

​

These documents should be read together.

​

Where job-specific details stated in your booking confirmation differ from general service information, the specifically agreed booking details will apply to that job, subject to these Terms and applicable law.

​

Please read the documents supplied for the booking before accepting it or making any payment. If anything about the agreed inventory, access, parking, dismantling, packing requirements or other job details changes, please tell us before work starts.

​

18. Man & Van Specific Terms

​

Man & Van work may be provided as Hourly Man & Van, Fixed Small Move or Labour-Only Moving & Handling. The applicable service and charging method will be stated in the quote or booking confirmation. Hourly Man & Van and Fixed Small Move may be suitable for:

​

• smaller moves;
• furniture collections;
• student moves;
• single-item jobs; and
• local transport work.

​

Labour-Only Moving & Handling may include:

​

• container loading or unloading;
• customer or third-party vehicle loading or unloading;
• same-site storage or internal transfers;
• carrying, stacking, sorting or allocation between agreed areas; and
• other clearly defined handling work where Leicester Moving Company is not transporting the goods as the principal service.

​

The agreed price or charging method is based on the applicable service and agreed scope. Relevant factors may include:

​

• the agreed hourly rate, fixed price or other expressly approved charging basis;
• any applicable minimum booking period or agreed commitment;
• crew size;
• access;
• distance, carry route or source/receiving positions;
• item list, quantity and weight basis where relevant;
• equipment, stacking/sorting, site controls or operational deadlines where relevant; and
• any extras agreed before the job.

​

For Hourly Man & Van, chargeable time runs from arrival at the collection address until completion of the agreed unloading and work unless otherwise agreed in writing. For Fixed Small Move bookings, the agreed fixed price applies to the agreed scope, subject to these Terms and any applicable waiting or scope-change charges. For Labour-Only Moving & Handling, the agreed price or charging basis applies to the confirmed handling scope and material assumptions stated in the quote or booking confirmation. Standard Hourly Man & Van rates do not automatically apply to Labour-Only work.

​

Your booking is based on the agreed inventory or workload, access, parking or site arrangements, dismantling requirements where applicable, and other material information supplied before confirmation.

​

The agreed inventory or Labour-Only workload and material booking assumptions should be shown in the quote, booking confirmation or other booking record supplied for the job. Please tell us before the work if any material detail changes.

Only items or work included within the agreed booking scope are guaranteed to form part of the booking. Small incidental additions may be accepted at our discretion, subject to:

​

• available time;
• vehicle capacity where transport is included;
• safe and legal loading or handling limits; and
• the day’s schedule.

​

A substantial increase in belongings or workload is not automatically included simply because the service is charged hourly, has been quoted at a fixed price or is Labour-Only.

​

Where the actual job is materially different from what was booked, Leicester Moving Company may:

​

• revise the price or scope;
• refuse undeclared items;
• leave individual items;
• require additional trips;
• reschedule part of the work; or
• decline to continue where the revised work cannot safely or reasonably be completed.

​

Customers must ensure belongings are packed, ready to move or handle, safely accessible and suitable for the agreed service. Large furniture, appliances, unusually heavy items and awkward items should be declared before booking.

​

Parking, access, stairs, long carries, waiting time, extra items, additional stops, dismantling/reassembly, packing, wrapping or disposal may increase the final cost where they were not included in the original quote.

​

For Fixed Small Move bookings, qualifying unexpected waiting is charged in accordance with Section 6 of these Terms. Known waiting included in the agreed fixed price will not be charged again.

​

For Labour-Only Moving & Handling, a material change may include a significant change to quantity, individual or total weight, source or receiving position, carry distance, route conditions, equipment, stacking/sorting requirements, crew requirement, site controls or operational deadline. Material changes may require a revised scope, price or arrangement before additional work proceeds where reasonably practicable. The Fixed Small Move waiting rates do not automatically apply to Labour-Only work.