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FAQs (Leicester & Leicestershire)
Quick answers to common questions about quotes, pricing, timings, insurance, access, waste compliance, and how to book.
Quick Answers (All Services)
Q1: Can you quote from photos or video?
Yes — in most cases photos or a short video walkthrough plus access notes (stairs/lift, parking, carry distance) is enough to confirm an accurate quote upfront.
Q2: How do you keep quotes accurate?
We quote based on the scope shown/listed, access/logistics, distance and any add-ons requested. If anything changes materially (extra items, heavier/different waste, access changes), we explain it and agree the revision before proceeding.
Q3: What information do you need for a fast quote?
At minimum: Pickup postcode (and drop postcode where relevant) What you need moved/cleared/removed (item list or video) Access notes: stairs/lift, parking, carry distance, restrictions/permits Preferred date/time window
Q4: What areas do you cover?
We cover Leicester, Leicestershire and nearby towns across the East Midlands. If you’re unsure, WhatsApp your postcode and we’ll confirm quickly.
Q5: Do you work evenings and weekends?
Yes — subject to schedule availability. If your job needs a specific slot (storage booking times, key handovers, landlord access), tell us when quoting so we can plan properly.
Q6: Is your team uniformed and professional?
Yes. We work to consistent standards on every job — careful handling, clear communication, and the right equipment for safe lifting and transport.
Q7: Do you bring protective equipment?
Yes — standard protection includes blankets/straps and safe loading methods. For higher-care items we can add protective wrapping, covers or specialist handling (quoted upfront).
Q8: What about stairs, long carries or tricky parking?
No problem — just tell us upfront so we can plan the right crew/time and confirm any access uplift before the day.
Q9: Can I add items on the day?
Sometimes — but additions must be agreed before removal/extra loading. If extra items materially change the scope (more volume, extra trip, heavier waste), we’ll confirm the cost before proceeding.
Q10: How quickly can I get a quote?
Often the same day (usually fastest via WhatsApp with a short walkthrough video).
Home Removals FAQs (Leicester & Leicestershire)
Q1: Do you offer fixed quotes for home removals?
Yes. Home Removals are typically fixed-price quotes confirmed upfront from your details (photos/video welcomed), plus access and distance.
Q2: Can you quote from photos/video instead of a home visit?
In most cases, yes. A quick walkthrough video plus access notes is usually enough to confirm scope and give a clear fixed quote.
Q3: Do you move flats with stairs or lifts?
Yes — just tell us floor level, lift access (and any booking rules), and whether there are long corridors or tight turns.
Q4: What’s included in a home removals booking?
Loading, transport, and unloading into rooms, plus standard protection (blankets/straps). Add-ons like packing and dismantling/reassembly can be included if arranged upfront.
Q5: Can you help with packing?
Yes. We can provide fragile-only packing, part-pack or full packing depending on what you need. If you want packing included, tell us early so we can schedule properly.
Q6: Do you dismantle and reassemble furniture?
Yes — beds, wardrobes and larger items can be dismantled and reassembled where needed (booked in advance as part of the quote).
Q7: Do you cover long-distance moves from Leicester/Leicestershire?
Yes — nationwide moves are available on request. Send your pickup and drop postcodes and we’ll confirm availability and a fixed quote.
Q8: Are you insured?
Relevant insurance and service terms are confirmed before booking. Goods-in-Transit applies to Home Removals (confirmed in your booking documents).
Q9: What can change the quote?
Mainly: extra items not shown/listed, access changes (stairs/long carry/parking restrictions), or extra trips due to volume. Any material change is agreed before proceeding.
Q10: How far in advance should I book?
Earlier is always better (especially weekends/month-end), but we can sometimes accommodate short-notice moves depending on availability.
Man & Van FAQs (Leicester & Leicestershire)
Q1: What is Man & Van best for?
Small moves, collections, local deliveries, student jobs, and “a van + help” bookings where a full removals service isn ’t required.
Q2: Is Man & Van hourly or fixed price?
Man & Van is typically time-based with a 2-hour minimum. We confirm the best option from your postcodes, access, and what needs moving.
Q3: What’s included in a Man & Van booking?
A professional mover (or team), a clean van, and help with loading/unloading. Standard protection (blankets/straps) is included for safe transport.
Q4: Do you offer 1 or 2 movers?
Yes. We’ll recommend 1 or 2 movers based on item weight, stairs, access and risk (so the job stays safe and efficient).
Q5: How do you estimate time?
We consider: number/size of items, distance, parking/carry distance, stairs/lifts, and whether dismantling is needed.
Q6: What if it takes longer than expected?
Extra time is charged at the same time rate. If the scope changes materially (extra items/trips), we’ll flag it and agree the options upfront.
Q7: Can you do multiple trips?
Yes — if needed. We’ll advise the most cost-effective plan based on volume and your time window.
Q8: Do you handle waiting time or access delays?
If we can’t start due to keys/access/parking restrictions, delays are charged time-based (we’ll flag this upfront where relevant).
Q9: Is Man & Van suitable for a full house move?
Sometimes for smaller properties, but for larger moves a Home Removals booking is usually the right fit (fixed quote + planned crew/vehicle).
Q10: How do I get the fastest quote?
WhatsApp your postcodes + a short item list or video and any access notes.
House Clearance FAQs (Leicester & Leicestershire)
Q1: Do you offer fixed quotes for house clearances?
Yes. House Clearances are typically fixed quotes confirmed upfront from photos/video + access notes.
Q2: What do you need to quote accurately?
A walkthrough video (or clear photos), plus: stairs/lift, parking/loading restrictions, carry distance, and any special waste types (sofas/mattresses, electricals, plasterboard, etc.).
Q3: What’s included in a house clearance booking?
A planned team and van, removal of the items shown, transport, and licensed disposal at approved facilities. A basic sweep-down/tidy is completed on finish.
Q4: What types of clearances do you do?
Full or partial property clearances, end-of-tenancy clear-outs, probate/bereavement clearances, garages/lofts/sheds, storage units, and mixed household contents.
Q5: Do you clear flats with stairs, lifts or long carries?
Yes — just tell us the floor level, lift rules/booking, and any long corridor routes so we plan properly.
Q6: What items can’t you take?
We can remove most household contents and general waste. Hazardous/regulated items (e.g., asbestos, fuels, certain chemicals) can’t be taken.
Q7: What happens to items after the clearance?
Where suitable, usable items may be reused or donated. Remaining waste is sorted for recycling and disposed of at licensed sites — never fly-tipped.
Q8: Do you provide waste documentation?
Yes — a tipping receipt / disposal proof is available on request.
Q9: What can change the quote?
Mainly: extra items not shown, significantly heavier/different waste type, or major access changes. Any material change is agreed before removal of anything additional.
Q10: Do you charge waiting time?
If we can’t start due to keys/access/parking delays, waiting may be charged (where relevant, this is flagged upfront).
Waste Removal FAQs (Leicester & Leicestershire)
Q1: Are you a licensed waste carrier?
Yes — Leicester Moving Company is a registered waste carrier: CBDU585423.
Q2: How does waste removal pricing work?
We provide one clear all-in quote confirmed upfront from photos/video and access notes. Your quote includes loading, transport and licensed disposal for the waste types shown.
Q3: What types of waste can you remove?
Household rubbish, bulky items, garden waste, renovation debris, furniture, and many common waste streams. If you’re unsure, send photos and we’ll confirm what’s allowed.
Q4: Do you handle sofas/mattresses and electrical items legally?
Yes. POPs items (like sofas/mattresses) and WEEE (electricals/fridges) are handled legally and priced based on what’s shown in photos/video.
Q5: Do you provide proof of disposal?
Yes — proof of disposal / tipping receipt is available on request.
Q6: What affects the quote most?
Volume, weight, waste type, access (stairs/long carry/parking) and whether the job needs more than one load.
Q7: What can change the quote?
If extra waste is added, or the load is significantly heavier/different than shown, we explain it and agree any change before removing anything extra.
Q8: Is waste removal better than a skip?
Often yes — especially for mixed loads, where you want it loaded for you, or where access/permits make skips awkward.
Q9: Can you do same-day waste removal?
Sometimes, subject to availability. WhatsApp photos/video and your postcode for the fastest confirmation.
Q10: What do you need from me to quote quickly?
A photo/video of the waste, your postcode, access notes (stairs/carry distance/parking) and your preferred day/time.
Storage Moves FAQs (Leicester & Leicestershire)
Q1: Do you provide the storage unit?
No — you book and pay the storage provider directly. We provide the moving service: collection, transport, unloading and organised stacking.
Q2: How is storage move pricing calculated?
We confirm a fixed quote based on inventory/volume, distance, access (stairs/lifts/long carries), and storage facility restrictions (booking slots, check-in queues, lift rules).
Q3: Can you help me choose the right unit size?
Yes. If you send an inventory list or video/photos, we can advise a sensible unit size so you don’t overpay for space.
Q4: Do you offer moves into storage and back out later?
Yes. We can move items into storage now and return them to your next address when you’re ready.
Q5: What about waiting time at the storage desk or check-in delays?
We allow a reasonable check-in period. If the facility causes extended delays outside the included allowance, waiting is £20 per 30 minutes (team).
Q6: What if the items don’t fit in the agreed load/trip?
Your quote covers the agreed scope (items + planned load(s)). If there are additional items or more volume than expected, we’ll price any extra handling/extra runs and confirm it before loading or before making another trip. If extra work isn’t accepted, we complete only the originally agreed scope.
Q7: What if the storage facility won’t allow access or the unit isn’t ready?
If access fails after we attend (facility refuses entry, unit isn’t allocated, site closed, or no access code), the original fixed price remains payable once attendance has occurred. If you want us to continue, we’ll confirm the most practical option and the additional cost before proceeding.
Q8: Can you dismantle furniture?
Yes — dismantling/reassembly can be added when booked in advance (confirmed in your quote).
Q9: Do you stack the unit neatly?
Yes — tidy stacking is a core part of the service so you can still access items without unpacking everything.
Q10: How do I get an accurate quote quickly?
WhatsApp your pickup & storage postcodes, a short inventory (or video), and the storage site details (unit floor/lift/slot rules).
Other Services FAQs (Single Item Delivery, Packing, Flat Pack, Student Moves, Specialised)
Q1: What counts as a “Single Item Delivery”?
Typically one bulky item (sofa, bed, wardrobe, appliance) or a very small grouped load. We confirm a fixed quote upfront based on the item, access and both postcodes.
Q2: Do you offer 1 or 2 movers for single item delivery?
Yes — we recommend the safest option based on weight/handling, stairs and access.
Q3: Do you offer Packing & Unpacking?
Yes — fragile-only packing, part-pack or full packing support. Tell us what you need and we’ll confirm scope and pricing upfront.
Q4: Do you provide packing materials?
We can supply materials where needed as part of a packing service or as an add-on (confirmed upfront).
Q5: Flat Pack Assembly — what do you need to quote?
The item(s), brand/model if known, photos of boxes/instructions if possible, number of items, and access/parking details.
Q6: Do you dismantle and reassemble furniture for moves?
Yes — dismantling/reassembly can be added to removals, storage moves, or booked standalone.
Q7: Are student moves available?
Yes — ideal for halls, flats and shared houses. We confirm the most cost-effective option based on load size, access and distance.
Q8: What is “Specialised Moving”?
Heavy, awkward or high-value items (pianos, large furniture, delicate pieces). Send photos/video and access details and we’ll confirm the safest plan and quote upfront.
Q9: Do you cover areas outside Leicester?
Yes — we cover Leicester, Leicestershire and surrounding towns, plus longer distance work by request.
Not sure which service is right?
Use the quick chooser below — or WhatsApp your postcodes and we’ll confirm the best option.
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