Question 1

Do I need to arrange parking?

Accepted Answer

Yes, where possible. Safe and close parking helps the job run smoothly. If the van has to park far away, use pay-and-display bays, wait for access or carry items a long distance, this may affect the time needed or the final quote.

Question 2

Do stairs or lifts affect the quote?

Accepted Answer

Yes. Stairs, lifts and floor level can affect loading time, handling time and the team required. Please tell us if either property has stairs, no lift, a small lift, long corridors or restricted access.

Question 3

What is a long carry?

Accepted Answer

A long carry is when items need to be carried a longer distance between the property and the van. This can happen with flats, city centre parking, restricted access, narrow streets, permit areas or properties where the van cannot park close to the entrance.

Question 4

Do I need everything packed before moving day?

Accepted Answer

Yes, unless packing has been agreed as part of your quote. Boxes should be packed, sealed and ready to move before the team arrives. Loose items can slow the job down and may need extra time or extra materials.

Question 5

Can you help with dismantling furniture?

Accepted Answer

Yes, where agreed in advance. Please tell us before booking if beds, wardrobes, desks, tables or other furniture need dismantling or reassembly. This helps us allow the right time, tools and quote.

Question 6

How should I prepare fragile items?

Accepted Answer

Fragile items should be packed securely in suitable boxes with enough protection. Please tell us about mirrors, TVs, glass furniture, artwork, antiques or delicate items before booking so we can plan safe handling and advise if extra protection is needed.

Question 7

Why do you ask for photos or video?

Accepted Answer

Photos or a short video help us see the item list, access, stairs, parking, bulky items and anything that may need dismantling or special handling. This helps us quote more accurately and avoid surprises on the day.

Question 8

Does access affect house clearances?

Accepted Answer

Yes. Access is important for house clearances, garages, lofts, sheds and bulky item collection. Please tell us about stairs, tight spaces, loft ladders, garden access, parking distance, locked areas or anything heavy or awkward.

Question 9

What happens if extra items are added on the day?

Accepted Answer

Extra items may affect the quote, especially if they increase loading time, vehicle space, disposal requirements or the number of trips needed. Please tell us about any changes before the job where possible.

Question 10

Do I need to be there on the day?

Accepted Answer

For most moves, a responsible adult should be present at collection and delivery. For some clearances, agreed access arrangements may be possible, such as keys, lockbox details or estate agent access, but this should be confirmed before booking.

Question 11

How should I prepare fragile items, TVs and mirrors?

Accepted Answer

Fragile items should be packed securely in suitable boxes with enough protection. TVs should ideally be boxed or protected before moving, especially large flat-screen TVs. Please do not leave TVs, mirrors, glass furniture, artwork or delicate items loose and expect them to be moved without suitable protection. Tell us about fragile or high-value items before booking so we can plan safe handling and advise if extra protection is needed.

Question 12

Do fridges, freezers and washing machines need preparing before moving?

Accepted Answer

Yes. Fridges and freezers should be emptied, defrosted and dry before transport. Washing machines, dishwashers and other plumbed-in appliances must be disconnected before we arrive unless disconnection has been specifically agreed in advance. We cannot usually disconnect plumbing, gas or fixed electrical appliances on the day unless this has been confirmed as part of the booking.

Frequently Asked Questions

Removals, Man & Van & House Clearance FAQs in Leicester

Choose Your FAQ Category

Getting a Quote

How do I get a quote from Leicester Moving Company?

What details do you need to give me an accurate quote?

Can you quote from photos or video?

Are quotes free?

Do you offer fixed quotes?

Why might the quote change?

Home Removals Questions

Do you offer full home removals in Leicester?

Can you give me a fixed quote for a home removal?

What information do you need for a home removal quote?

Do you offer packing for home removals?

Can you dismantle and reassemble furniture?

Do you handle completion-day moves?

Can you move items into or out of storage?

Do you offer long-distance home removals?

Do I need to be packed before moving day?

Can you move large or awkward furniture?

Man & Van Questions

What is your Man & Van service best for?

How much is your Man & Van service?

Is there a minimum booking time?

When does the time start and finish?

Can I book Man & Van for a single item?

Do you do student moves?

Can you collect furniture from Facebook Marketplace, eBay or a shop?

Can you help with small flat moves?

Can you dismantle or assemble furniture during a Man & Van job?

Can I book a same-day or short-notice Man & Van job?

House Clearance Questions

Do you offer full house clearances?

Can you do partial house clearances?

Do you help with bereavement or probate house clearances?

Do you offer landlord and end-of-tenancy clearances?

Can you clear garages, lofts and sheds?

Can you quote for a house clearance from photos or video?

Is disposal included in a house clearance quote?

What items do I need to tell you about before a clearance?

Do you donate or reuse items where possible?

Do I need to be at the property during the clearance?

Bulky Item Collection Questions

Do you collect bulky household items?

Is bulky item collection the same as waste removal?

Can you remove unwanted furniture after a move?

Are you a registered waste carrier?

What items do I need to declare before collection?

Do you collect garden waste, rubble or renovation waste?

Is disposal included in the quote?

Can you provide proof of disposal?

Can you take items from inside the property?

Can reusable items be donated instead of disposed of?

Pricing & Payment Questions

How do you work out the price?

Do you offer fixed quotes?

How does Man & Van pricing work?

Do you charge a deposit?

When is the remaining balance due?

What payment methods do you accept?

Can the price change on the day?

Are disposal costs included?

Do you charge for waiting time?

Do you give the cheapest quote?

Access, Parking & Preparation Questions

Do I need to arrange parking?

Do stairs or lifts affect the quote?

What is a long carry?

Do I need everything packed before moving day?

Can you help with dismantling furniture?

How should I prepare fragile items?

Why do you ask for photos or video?

Does access affect house clearances?

What happens if extra items are added on the day?

Do I need to be there on the day?

How should I prepare fragile items, TVs and mirrors?

Do fridges, freezers and washing machines need preparing before moving?

Insurance, Reviews & Trust Questions

Are you insured?

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