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Moving Company FAQ - Leicester Moving Company
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Welcome to the Leicester Moving Company FAQ page! Here, we’ve gathered answers to the most common questions about our home removals, man and van services, house clearances, waste removal, and more. Whether you’re planning a move or need help with clearance, this guide will help you understand our process, pricing, and what to expect — making your experience with us smooth and stress-free.
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What areas do you cover?
A: We’re based in Leicester and cover the entire Leicestershire region. Including Rugby, Nuneaton, Coventry, HInckley, Nottingham, Derby!
We also provide long-distance moves to anywhere in the UK. Just get in touch to discuss your destination
What services do you offer?
We offer a wide range of services which can all be found on our website, these include
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Home removals
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Man and van service
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Packing and unpacking
- Flat pack assembly and disassembly
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House clearances
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Waste removals
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Budget home moves
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Cleaning services
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And More get in touch to see how we can help you!
Before the move?
Q: How far in advance should I book?
A: Ideally, book at least 1–2 weeks in advance, especially during busy periods like weekends and month-end. However, we do our best to accommodate last-minute bookings too!
Q: Can you help with packing?
A: Absolutely. We offer a full packing service using quality materials to protect your belongings. We can also provide boxes and packing supplies if you prefer to pack yourself.
Q: Do you offer free quotes?
A: Yes, we provide free, no-obligation quotes. Contact us via phone, email, or our online form and we’ll get back to you quickly.
On Moving Day
Q: What happens on the day of the move?
A: Our team will arrive at the agreed time, load everything carefully and securely, and transport it to your new address. We handle your items with care and aim to make the day as stress-free as possible.
Q: Do I need to be present during the move?
A: It’s best if someone is available to guide our team and ensure everything goes smoothly. If you can’t be there, we’ll need clear instructions in advance
Q: Are my belongings insured?
A: Yes, we carry public liability and goods in transit insurance for your peace of mind.
On Moving Day
Special Items & Extra Help
Q: Can you move large or delicate items like pianos or antiques?
A: Yes, we have experience with large, heavy, and fragile items. Let us know in advance so we can bring the right equipment and plan accordingly.
Q: Do you offer storage?
A: While we don’t operate our own storage facility, we can recommend trusted local partners and help with transporting items to and from storage.
Pricing & Payments
Q: How do you charge for your services?
A: We offer competitive pricing with no hidden fees. Charges are typically based on the size of the move, distance, and any additional services required.
Q: What payment methods do you accept?
A: We accept bank transfers, cash, and most major cards. Payment is usually due on the day of the move unless otherwise arranged.
After the Move
Special Items & Extra Help
Q: Can you help with unpacking?
A: Yes, we offer an unpacking service if you’d like help settling into your new home.
Q: What happens if something gets damaged?
A: While we handle everything with care, accidents can happen. If something is damaged, please report it immediately and we’ll work with you to resolve it through our insurance.
Frequently Asked Questions
Man And Van
About Our Service
Q: What is a Man and Van service?
A: It’s a flexible, budget-friendly removal option ideal for smaller moves, single item transport, student relocations, furniture delivery, and more. You get a professional driver with a van, and help with loading and unloading.
Q: What types of jobs do you handle?
A: Our Man and Van service is perfect for:
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Single item moves (e.g., sofas, washing machines)
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Student moves
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Small flat/house removals
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Office equipment transport
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Facebook Marketplace or Gumtree pickups
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Local collections and deliveries
Booking & Availability
Q: How do I book a Man and Van service?
A: You can book by phone, email, or through our website. Let us know what needs moving, the pickup/drop-off addresses, and your preferred date and time.
Q: How much notice do you need?
A: We recommend booking in advance, but we also offer same-day and next-day service whenever possible. Give us a call — we’ll do our best to help.
Q: Can I ride along in the van?
A: In most cases, yes! We usually have a passenger seat available, so let us know if you’d like to travel with your items.
Pricing & Payments
Q: How are prices calculated?
A: Pricing depends on factors like distance, time required, number of helpers, and the number of items. We offer clear, upfront quotes with no hidden charges.
Q: Is there a minimum charge?
A: Yes, we usually have a minimum charge of 2 hour minimum. After that, we may charge by the hour or fixed rate depending on the job.
Q: What payment methods do you accept?
A: We accept cash, bank transfer, and most major cards. Payment is usually made on completion of the job unless agreed otherwise.
On The Day
Q: Will you help with loading and unloading?
A: Absolutely. Our standard service includes help from the driver. If you need extra hands, we can provide a second or third person too — just let us know in advance.
Q: Do you bring equipment like straps and blankets?
A: Yes, our vans come fully equipped with straps, blankets, trolleys, and tools to safely move your items.
Q: Is my item insured during transport?
A: Yes, we have goods in transit and public liability insurance to cover your belongings while they’re in our care.
Additional Questions
Q: Can you do long-distance moves?
A: Yes, we offer long-distance Man and Van services across the UK. Get in touch for a tailored quote.
Q: Can you dispose of old furniture or junk?
A: Yes, we’re licensed waste carriers and can handle removals and disposals. Just let us know what you need cleared.
Q: Do you work evenings or weekends?
A: Yes! We offer flexible hours, including evenings and weekends, to fit around your schedule.
Frequently Asked Questions
Waste Collection
On Moving Day
Q: What types of waste do you remove?
A: We remove most types of household, garden, office, and commercial waste, including:
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Furniture & white goods
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General rubbish & black bags
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Garden waste
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DIY & builders' waste
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Office clear-outs
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Garage, shed & loft clearances
We don’t handle hazardous or chemical waste, such as asbestos or medical waste.
Licensing & Legal
Q: Are you licensed to carry waste?
A: Yes, we are fully licensed waste carriers registered with the Environment Agency. We dispose of all waste legally and responsibly.
Q: Do you recycle?
A: Absolutely. We aim to recycle or donate as much as possible to reduce landfill. We work with licensed recycling centres and reuse items when we can.
Special Items & Extra Help
Booking & Availability
Q: How do I book a waste removal?
A: You can book by phone, email, or online. Just let us know what needs removing, and we’ll provide a free, no-obligation quote.
Q: Can you do same-day collections?
A: Yes, we offer same-day or next-day services across Leicester whenever possible. Just give us a call to check availability.
Q: Do I need to be there for the collection?
A: Not necessarily — if we can access the waste and you’ve given clear instructions, we can complete the job without you being present.
Pricing & Payments
Q: How do you price your waste removal services?
A: Pricing depends on the volume and type of waste. We offer flexible options:
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Full or part load
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Single item removals
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Tailored quotes for large clearances
All prices include labour, loading, disposal fees, and VAT (if applicable). No hidden charges.
Q: What payment methods do you accept?
A: We accept cash, bank transfers, and most major debit/credit cards. Payment is usually due upon completion.
On the Day
Q: What do I need to do before you arrive?
A: Just make sure we can access the waste. If it's bagged or piled together, that helps speed things up — but we’re happy to handle the heavy lifting and sorting too.
Q: How long does a typical job take?
A: Most jobs take 30–60 minutes depending on the amount and location of the waste. We’ll give you an estimated time when you book.
Other Services
Q: Do you do full house clearances?
A: Yes! Whether you’re clearing out a home, garage, loft, or garden, we handle full and partial clearances with care and efficiency.
Q: Can you remove waste from a business or construction site?
A: Definitely. We work with local businesses, landlords, and builders for regular or one-off clearances.
Frequently Asked Questions
House Clearance
Q: What is a house clearance?
A: A house clearance involves removing unwanted items from part or all of a property. This includes furniture, appliances, general clutter, and personal effects. We clear everything from single rooms to entire homes.
Q: What types of properties do you clear?
A: We clear:
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Houses and flats
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Lofts and basements
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Sheds and garages
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Offices and commercial properties
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Probate and bereavement clearances
Booking & Process
Q: How do I book a house clearance?
A: Just contact us by phone, email, or through our website. We’ll ask a few questions and can arrange a free quote or site visit if needed.
Q: How much notice do you need?
A: We recommend booking at least a few days in advance, but we often accommodate urgent or same-day clearances depending on availability.
Q: Do I need to be there during the clearance?
A: No – as long as we can access the property, you don’t need to be present. Many customers provide keys or codes if they can’t be on-site.
Items & Waste
Q: What items can you remove?
A: We remove most household items including:
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Furniture & white goods
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Clothing & personal items
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Carpets & flooring
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Rubbish & general clutter
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Garden waste and sheds
Q: Do you take everything?
A: We take most non-hazardous items. However, we cannot remove:
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Asbestos
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Paint, chemicals or solvents
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Medical waste or syringes
Q: What happens to the cleared items?
A: We recycle and donate where possible. Usable items may go to local charities, and everything else is disposed of responsibly at licensed waste centres.
Pricing & Payments
Q: How do you charge for house clearances?
A: Costs are based on the size of the job, the amount of waste, and any labour required. We provide clear, upfront pricing – no hidden fees.
Q: Do you offer free quotes?
A: Yes, we offer free, no-obligation quotes. In many cases, we can quote over the phone or with photos.
Q: What payment methods do you accept?
A: We accept cash, bank transfer, and most major debit/credit cards. Payment is usually made on the day unless otherwise arranged.
Special Situations
Q: Do you handle bereavement or probate clearances?
A: Yes, we offer discreet, respectful clearance services for probate, bereavement, or hoarded properties. We can work directly with family members, solicitors, or estate agents.
Q: Can you clear hoarded or very cluttered properties?
A: Yes, we have experience with all types of clearances, including hoarding situations. No judgment — just efficient, respectful service.
After the Clearance
Q: Will the property be left clean?
A: We sweep up after every clearance. If you need a deep clean afterwards, we can recommend local cleaning partners or arrange it as an extra service.
Q: Can you send photos after the job is complete?
A: Of course! We’re happy to provide before/after photos if you can’t attend the clearance in person.
Areas We Cover
Leicester Moving Company proudly serves the entire Leicester & Leicestershire region and beyond. Whether you’re moving within Leicester city, out to Market Harborough, Coalville, Loughborough, or Melton Mowbray, or heading over to Coventry, Rugby, Hinckley, or Nuneaton, our expert team has you covered. We also cover Lutterworth, Oakham, Uppingham, Derby, and offer nationwide removals—so no matter where life takes you, we’ll be there to make your move smooth and stress-free.
Ready To Book? Lets Get Moving
Get a free, no-obligation quote today. Fast response guaranteed.
Get In Touch
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Ready To Book? Lets Get Moving
Get a free, no-obligation quote today. Fast response guaranteed.Get a free, no-obligation quote today. Fast response guaranteed.