Specialised Moving Services in Leicester & Leicestershire

To ensure your specialised move goes smoothly and to protect both your valuables and our team, please review and adhere to the following guidelines before and during service:

Customer Responsibilities

​

1. Accurate Item Information

   • Provide a complete and accurate inventory of all items requiring specialised handling (e.g., pianos, antiques, artwork).

   • Disclose any pre-existing damage, structural issues, or known fragility so we can plan appropriately.

2. Clear Access & Pathways

   • Ensure all doorways, corridors, stairwells, and elevators are free of obstacles, debris, or narrow furniture that could impede safe movement.

   • Remove rugs, loose cables, and low-hanging fixtures along the intended path.

3. Adequate Parking & Permits

   • Secure a clear parking space close to your property entrance or loading point for our climate-controlled vehicle, skid boards, and cranes (if required).

   • Obtain any necessary parking permits or loading zone authorizations in advance.

4. Stable Flooring & Surfaces

   • Confirm that floors, landings, and platforms are stable, dry, and capable of supporting the weight and movement of heavy items.

   • Notify us of any uneven steps or soft surfaces that may require protective overlay.

5. Safe Disconnection & Preparation

   • Ensure all appliances, pianos, or electronic equipment are fully disconnected, drained (if applicable), and safe to handle.

   • Remove loose parts (e.g., piano music racks, mirror glass panels) and pack them separately as instructed.

6. On-Site Point of Contact

   • Have a responsible adult available during service to answer any questions, confirm item placement, and sign off on completed work.

   • Provide clear instructions for final item positioning and any special care areas.

Liability & Insurance Coverage

​

1. Scope of Liability​

   • We are not liable for:

     • Pre-existing damage or structural weaknesses in your items.

     • Manufacturer defects or poor original assembly.

     • Damage resulting from unstable flooring or inadequate access conditions.

     • Items not disclosed prior to arrival (e.g., hidden water damage, rot).

2. Damage Reporting & Resolution

   • Any damage or loss must be reported immediately upon discovery—either on-site during handover or within 24 hours of delivery.

   • Our team will document the issue, provide a provisional damage report, and initiate our claims process.

3. Third-Party Risks

   • If you arrange additional subcontractors (e.g., electricians, decorators) alongside our service, we cannot be held responsible for any interactions or damage caused by those third parties.

4. Force Majeure & Unforeseen Events

   • We reserve the right to adjust schedules or methods in cases of extreme weather, road closures, or other events beyond our control. No liability is accepted for delays or costs arising from such events.