The Truth About "Free" Services in Removals — Why Transparent Pricing Matters

When you're planning a house move, it's easy to be tempted by offers that sound too good to be true. Many removal companies promote "free

cleaning," "free furniture assembly," or even "extra help at no cost." But what they often don’t tell you is that these so-called “free” services usually come with hidden costs — and customers end up paying more than expected.

At Leicester Moving Company, we take a different approach. We believe in clear, honest, and transparent pricing. Here's why it matters — and how we do things differently.

What Do "Free" Services Really Mean?

You may have seen removals companies advertising things like:

• Free cleaning

• Free furniture assembly

• No extra cost for additional helpers

• 
  

Sounds great, right? But here’s what’s really going on behind the scenes:

1. “Free Cleaning” — Usually Just a Quick Hoover

Some companies claim to offer free cleaning of your property after a move. But in reality, it's often just a quick run around with a hoover — and worse, it’s not factored into the job time. This means delays, overtime, and extra costs that weren’t discussed upfront.

2. “Free Furniture Assembly” — But Not Accounted For

Furniture assembly takes time and care. If this “free” service isn’t included in the time estimate, your job can overrun — and guess who pays for the additional time? You do.

3. Extra Workers to Avoid Overruns

To make sure jobs don’t overrun due to unaccounted tasks, some companies send additional staff — but again, this is rarely communicated upfront. You’re still paying for that labour, just hidden in a less obvious way.

Why Transparent Removals Pricing Matters

At Leicester Moving Company, we don’t believe in gimmicks. Our customers deserve to know exactly what they’re paying for — with no surprises on moving day.

Here’s how we ensure transparency in our removals pricing:

- Detailed, Itemised Quotes

We provide clear breakdowns of what's included in your quote. Whether it’s packing, disassembly, furniture wrapping, or post-move clean-up, everything is clearly listed.

- Accurate Time Estimates

We take the time to assess your move properly. This means no hidden delays, no guesswork, and no unnecessary charges.

- Optional Extras — Clearly Priced

Need furniture disassembly, a deep clean, or storage? No problem — we offer all of these as optional services, with clear pricing so you stay in control.

When Delays Happen — And How We Handle Them

Although we go the extra mile to be upfront and transparent, there are times when unexpected delays happen — things like traffic incidents, access issues at a property, or unforeseen packing needs.

When that happens, we’ll always keep you informed and work with you to find the best solution — whether that means adjusting the schedule, adding support, or helping to prioritise key parts of the job. We believe communication is key, and you'll never be left guessing.

The Benefits of Honest Removals Services

Choosing a removals company that values transparency means:

• Less stress on moving day

• No last-minute charges

• Total trust in your service provider

Our team is here to make your move smooth, reliable, and straightforward — with no smoke and mirrors.

Get a Quote with No Hidden Costs

Looking for a removals company that puts honesty first? Get in touch with Leicester Moving Company for a free, no-obligation quote. We’ll walk you through every step and make sure there are no surprises.

Click here to get your free quote now.

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